As human beings we feel safe when we have control over our world. We are comfortable when we are able to predict what will happen to us. Confronted with a potential pandemic such as the Swine Flu, SARS or the current Coronavirus, many people feel anxious and afraid. This for some may be a simple and sensible concern but for others it can be quite paralysing. It is important to
It can be daunting for managers to know how to respond to employee resentment and dissatisfaction at work. Substantial research indicates that employees go to work to find purpose, contentment and meaning and not just to earn money. Few things can sabotage performance and productivity as much as festering, corrosive resentment. There are many examples; you may be excited about managing your team and leading the project until you come
Holding a difficult conversation is by definition not an easy thing to do. Most of us dread having that sinking feeling in the pit of the stomach at the prospect of an ugly confrontation. Perhaps you wish to request a colleague to pull their weight on projects or inform someone to stop interrupting in meetings. A difficult conversation is generally one in which we need to convey unpleasant news, request
